At Uva Spices, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to assist with a hassle-free replacement process.

Please review the following terms and conditions for returns:

Eligibility for replacement:

• Items must be returned within _7__ days of the purchase date.
• Products must be unused, unopened, and in their original packaging.
• Proof of purchase (receipt or order confirmation) is required for all returns

Non-replacement Items:
Opened or used products.

• Perishable items such as fresh produce or items with short shelf life.
• Custom or personalized orders.

Return Process:
Contact our customer service team at 0761678894 to initiate a return.

Provide your order details and reason for the return.
Ship the items to the following address: 389/11, Hokandara South, Hokandara
(Return shipping costs are the responsibility of the customer, unless the return is due to our error.)

Replacement Policy:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 14 business days and will be credited to your original method of payment.

Follow the return process to send back the item and place a new order if an exchange is required.

If you have any questions or concerns, please contact us at 0761678894 for further assistance.